{"id":345,"date":"2022-06-28T12:40:11","date_gmt":"2022-06-28T12:40:11","guid":{"rendered":"https:\/\/filose.com\/news-and-blogs\/?p=345"},"modified":"2023-10-31T13:22:31","modified_gmt":"2023-10-31T13:22:31","slug":"ids-2021-role-of-cx-in-boosting-digital-economy-to-1-trillion","status":"publish","type":"post","link":"https:\/\/www.filose.com\/news-and-blogs\/ids-2021-role-of-cx-in-boosting-digital-economy-to-1-trillion","title":{"rendered":"IDS 2021 \u2013 Role of CX in Boosting Digital Economy to $1 Trillion"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_image src=&#8221;https:\/\/filose.com\/news-and-blogs\/wp-content\/uploads\/2022\/09\/ids-2021-role-of-cx-in-boosting-digital-economy-to-1-trillion.jpg&#8221; alt=&#8221;IDS 2021 \u2013 Role of CX in Boosting Digital Economy to $1 Trillion&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-32px|||||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;2px||0px||false|false&#8221; custom_margin_tablet=&#8221;2px||||false|false&#8221; custom_margin_phone=&#8221;2px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_post_title meta=&#8221;off&#8221; featured_image=&#8221;off&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-7px|||||&#8221; custom_padding=&#8221;30px|||||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_post_title][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;25px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; module_class=&#8221;inner-page&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; width=&#8221;105.6%&#8221; custom_margin=&#8221;-5px|-25px||-5px||&#8221; custom_padding=&#8221;|11px||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>On 19th January 2021, India Digital Summit 2021 arranged a discussion on the Role of CX in Boosting Digital Economy to $1 Trillion.<\/p>\n<p>The panelist for this session was Mr. Sunil Kulkarni, CEO, <a href=\"https:\/\/www.fidelsoftech.com\/\" target=\"_blank\" rel=\"noopener\">Fidel Softech<\/a> &amp; <a href=\"https:\/\/www.linguasol.net\/\" target=\"_blank\" rel=\"noopener\">LinguaSol<\/a>, Kaveri Misra, Principal, Digital Strategy Group, APAC, Adobe, Radhika Binani, Chief Product Officer, Paisabazaar<br \/>Amit Tiwari, Vice President, Marketing, Havells India Ltd<br \/>Anand Bhatia, Chief Marketing Officer, Fino Payments Bank Ltd<br \/>Shankar Iyer, Head \u2013 Customer Success, Infobip India.<\/p>\n<p>The discussion started with, The pandemic affecting the business around the world in the same way or another. It brings us new challenges as well as a new opportunity also.<\/p>\n<p><strong>The significant points discussed in this session are:<\/strong><\/p>\n<ul>\n<li>The financial and banking sectors should consider the digitization process for loans and insurance more effortless.<\/li>\n<li>Digitization is here to stay.<\/li>\n<li><a href=\"https:\/\/filose.com\/localization\/\" target=\"_blank\" rel=\"noopener\">Localization<\/a> is one of the important keys to tap remotely located customers.<\/li>\n<li>The changes in the business model are prominently more remote-friendly.<\/li>\n<li>Need for <a href=\"https:\/\/filose.com\/language-translation\/\" target=\"_blank\" rel=\"noopener\">translation<\/a> of <a href=\"https:\/\/filose.com\/website-translation\/\" target=\"_blank\" rel=\"noopener\">websites<\/a>, vernacular UI for net banking is very much felt in such unique lockdown circumstances<\/li>\n<li>The localization in the digital formation and <a href=\"https:\/\/filose.com\/multilingual-digital-marketing-services\/\" target=\"_blank\" rel=\"noopener\">multilingual digital marketing<\/a> is more consumer-friendly.<\/li>\n<li>Traditional communication is changing or shifting more towards digital communication tools.<\/li>\n<li>Directly communicating with customers through digital communication in their own local languages.<\/li>\n<\/ul>\n<p>All the panelists discussed the importance of Digital Economy and Digital transformation and answered all the questions asked by the viewers.<\/p>\n<p>Feel free to contact us for any of your language-related queries, we are happy to help you<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||10px||false|false&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Ref. 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The panelist for this session was Mr. Sunil Kulkarni, CEO, Fidel Softech &amp; LinguaSol, Kaveri Misra, Principal, Digital Strategy Group, APAC, Adobe, Radhika Binani, Chief Product Officer, PaisabazaarAmit Tiwari, Vice President, Marketing, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":1099,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"2880","footnotes":""},"categories":[8],"tags":[],"class_list":["post-345","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-and-events"],"_links":{"self":[{"href":"https:\/\/www.filose.com\/news-and-blogs\/wp-json\/wp\/v2\/posts\/345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.filose.com\/news-and-blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.filose.com\/news-and-blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.filose.com\/news-and-blogs\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.filose.com\/news-and-blogs\/wp-json\/wp\/v2\/comments?post=345"}],"version-history":[{"count":12,"href":"https:\/\/www.filose.com\/news-and-blogs\/wp-json\/wp\/v2\/posts\/345\/revisions"}],"predecessor-version":[{"id":1422,"href":"https:\/\/www.filose.com\/news-and-blogs\/wp-json\/wp\/v2\/posts\/345\/revisions\/1422"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.filose.com\/news-and-blogs\/wp-json\/wp\/v2\/media\/1099"}],"wp:attachment":[{"href":"https:\/\/www.filose.com\/news-and-blogs\/wp-json\/wp\/v2\/media?parent=345"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.filose.com\/news-and-blogs\/wp-json\/wp\/v2\/categories?post=345"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.filose.com\/news-and-blogs\/wp-json\/wp\/v2\/tags?post=345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}